Shipping policy
Shipping Policy
Last Updated: [DATE]
At [STORE NAME], we want your shopping experience to be simple from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Methods
We currently offer the following shipping options:
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Standard Shipping: [X-X BUSINESS DAYS]
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Express Shipping: [X-X BUSINESS DAYS] — if available
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Cash on Delivery (COD): [AVAILABLE / NOT AVAILABLE] — for eligible locations and orders
The shipping option available for your order will be shown during checkout based on your delivery location and the products in your cart.
2. Order Processing Time
Orders are generally processed within [PROCESSING TIME] business days after payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
During major sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.
3. Delivery Timeframes
After your order has been dispatched, estimated delivery times are:
Standard Delivery: [X-X BUSINESS DAYS]
Express Delivery: [X-X BUSINESS DAYS]
Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances outside our reasonable control.
Remote or difficult-to-reach locations may require additional delivery time.
4. Shipping Costs
Shipping charges are calculated based on factors such as your delivery location, order value, product weight, and selected shipping method.
Current shipping charges:
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Standard Shipping: [SHIPPING COST]
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Express Shipping: [SHIPPING COST]
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Free Shipping: [FREE SHIPPING THRESHOLD / IF APPLICABLE]
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COD Fee: [COD FEE / NO ADDITIONAL FEE]
The applicable shipping charges will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You may receive your tracking details by:
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Email
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SMS
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WhatsApp
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Your customer account
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Other contact information provided during checko