Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], we want you to feel confident when shopping with us. If your purchase isn’t right for you, we’ll do our best to make the return, replacement, or refund process simple and fair.

1. Return Eligibility

You may request a return within [X DAYS] days of receiving your order, provided the product meets the applicable return conditions.

To be eligible for a standard return, the product should generally:

  • Be unused and in its original condition.

  • Be in the original packaging, where applicable.

  • Include all accessories, parts, manuals, tags, and other items supplied with the product.

  • Not show signs of misuse, alteration, or intentional damage.

  • Be accompanied by your order number or other valid proof of purchase.

Some products may have different return conditions due to their nature. Please see the Non-Returnable Items section below.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within [X DAYS] days from the date your order was delivered.

To start a return, contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photos or videos, where relevant

  • Any other information reasonably required to process the request

Requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by us at our discretion.

3. How the Return Process Works

Once we receive your return request, we will review the information and let you know whether the return is eligible.

If approved, we will provide instructions for returning the product.

Please do not send products back to us before receiving return instructions from our customer-support team.

Once the returned product reaches us, it may be inspected to confirm that it meets the applicable return conditions.

After the return is approved, we will initiate the applicable refund or exchange.

4. Refund Process and Timing

If your refund is approved, we will initiate it within approximately [REFUND PROCESSING TIME] after the return has been received and approved.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Refunds will generally be issued to the original payment method where reasonably possible.

For eligible Cash on Delivery (COD) orders, refunds may require additional information from you, such as bank-account or other payment details necessary to process the refund.

Shipping or other charges may be refundable depending on the reason for the return and applicable law.

5. Exchanges

Where available, we may offer an exchange instead of a refund.

Exchanges may be available for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Incorrect size, colour, or variant, where applicable

Exchange availability depends on stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

For change-of-mind exchanges, any applicable price difference, shipping charge, or other cost will be communicated before the exchange is processed.

6. Damaged, Defective, or Incorrect Products

We want you to receive your order in good condition.

If your product arrives damaged, defective, or different from what you ordered, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

  • A short video demonstrating the issue, where reasonably necessary

Depending on the circumstances, we may provide a replacement, repair, refund, return, or another appropriate solution.

For products that are damaged or defective due to circumstances covered by applicable law, we will provide the remedies required by law.

7. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Products specifically marked as non-returnable on the product page.

  • Personal-use or hygiene-sensitive products where return restrictions are applicable.

  • Products that have been used, altered, damaged, or modified after delivery.

  • Products missing essential parts, accessories, or original packaging where those are required for return.

  • Gift cards or digital products, where applicable.

  • Products purchased during a clearance or final-sale promotion where clearly identified as non-returnable.

This list may vary depending on the products we sell and applicable legal requirements.

8. Return Shipping Costs

If You Changed Your Mind

For a return due to a change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs, unless otherwise stated on the product page or required by applicable law.

If We Made a Mistake

If you received a damaged, defective, incorrect, or materially different product, we will generally cover reasonable return shipping costs or provide an appropriate return solution, subject to verification and applicable law.

We will provide specific return-shipping instructions when your return request is approved.

9. Products Damaged During Return Shipping

Customers are responsible for securely packaging products when returning them, unless we have provided alternative instructions.

If a product is damaged because it was inadequately packaged for return, the return or refund may be affected to the extent permitted by applicable law.

10. Refund Deductions

Where permitted by applicable law, refunds may be adjusted for applicable charges such as non-refundable shipping costs or other disclosed costs associated with the order.

We will communicate any applicable deductions before processing the refund where reasonably possible.

We will not make deductions that are prohibited by applicable law.

11. Failed or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or another customer-related delivery issue, please contact us at [EMAIL ADDRESS].

Depending on the circumstances, we may offer re-delivery, cancellation, or a refund after deducting any applicable costs, where legally permitted.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [EMAIL ADDRESS].

We will try to accommodate cancellation requests made before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

Any cancellation rights required by applicable law will remain unaffected.

13. Promotional and Sale Items

Products purchased during promotional campaigns, clearance sales, or special offers may have specific return or exchange conditions.

Any special conditions will be displayed clearly at the time of purchase.

Unless expressly stated otherwise, discounted products remain subject to the same applicable consumer protections as other products.

14. Our Commitment to You

We believe returns should be handled fairly and transparently.

If something goes wrong with your order, please contact us rather than opening a dispute immediately. Our customer-support team will review the situation and work with you toward an appropriate resolution.

We aim to respond to return and refund enquiries within [BUSINESS DAYS] business days.

15. Contact Us

For return, exchange, or refund requests, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number in your message so that we can assist you as quickly as possible.

16. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

The latest version will always be posted on our website with the updated “Last Updated” date.

Any changes will not affect rights that have already arisen under applicable law.